frequently asked questions

what rates apply to a photograph?
view the rates here. 

What are the terms and conditions for an order?
view our terms and conditions here.

which inventory number should I mention when ordering?
You can find the inventory number on our collection website, as well as the description. 

what are the sizes of the image I receive?
we send files of at least 20x25 cm with a resolution of 300 dpi. This is the resolution for high-quality printing. This is large enough for printing an A4. If in doubt, contact us about the specifications. 

which source should I mention?
you are required to state the source: Het Scheepvaartmuseum, Amsterdam.

how do I get the files delivered?
the files are delivered via e-mail or via WeTransfer, a website to share large files with. You will receive a link by e-mail with which you can easily download the files.

What is the delivery time of an order?
the standard delivery time is 4 weeks. For an urgent order, the delivery time is 5 working days (this costs an additional 23 euros per image). We will let you know in time if the ordered images cannot be delivered within 4 weeks. During holiday periods the delivery time can be longer than 4 weeks.

how do I pay my order?
you will receive an invoice by post.

who can I ask a question about ordering an image?
you can ask your question via e-mail. We try to respond as quickly as possible.

what are the rules regarding copyright?
more information about Dutch copyright: www.auteursrecht.nl. You are responsible for complying with copyright laws. We will notify you if there are still copyright on a certain object.